Besides construction of new buildings and infrastructural facilities PWD is engaged in the maintenance, repair, preservation, protection and conservation of vast stock of public assets that include 6500 dwelling units; approx 44 lacs sq. mtr. of Non Residential Buildings including Hospitals, Schools, Police Stations, Technical & Educational Buildings; approx. 5200 lane KM of master plan roads; 7 Bridges, 72 Flyovers, ROBs, RUBS; 29 Subways; 68 FOBs, lakhs of trees, plants & shrubsand 1000 acres of lawns and gardens.

PWD commits itself to: -

• Efficiency, promptness and cost effectivenessn
• Habitability, safety and aesthetics of buildings
• Satisfy users' needs within yardstick
• Efficient recording and monitoring of Grievances / Complaints
• Attend routine complaints within 24 hours
• Round the clock service for essential maintenance
• Designated welfare / grievance officer
• Intimate reasons of delay
• Courteous behavior by staff / workmen
• Make available details of services rendered
• Program works for ensuing year by 30th April
• Improvement by eliciting feedback on performance

PWD has expectation from users: -

• Co-operation with maintenance staff
• No unauthorized additions / alterations in the premises
• Use premises for its bonafide purpose
• No tampering / overloading the equipment / installations
• Care for public property
• Restore premises and produce 'no dues' for water supply and electricity on vacation of premises
• Keep informed senior officers of the grievances not attended

All written requests / complaints will be acknowledged within a week from the date of their receipts followed by an interim reply on progress, development and completion of the jobs wherever feasible and possible within one month.